1. Digital products and final sales
Premiumify sells digital products and subscriptions. Because a digital product cannot normally be returned after its credentials, key, access, or service has been successfully delivered, all successfully delivered digital product sales are final and non-refundable, except in the limited cases described below.
2. Delivery
A product marked Auto Delivery is delivered inside the customer panel after the order is completed. When Auto Delivery is not available, the estimated delivery period is displayed on the product or order page. Customers must wait until that period has passed before reporting a late order.
3. Limited refund eligibility
A refund may be considered only when: (a) the purchased product is unavailable and Premiumify cannot provide a suitable replacement; or (b) the product includes an active warranty, a valid warranty problem occurs, and Premiumify cannot resolve it with a replacement.
4. Wallet-only refunds
Every approved refund is credited only to the customer’s Premiumify Wallet balance. It is never returned to the original payment source, including a bank account, Binance, card, PayPal, or another external method. Crédito de cartera can be used to purchase another available product on Premiumify and is not cash-withdrawable.
5. Partial refund calculation
When an eligible subscription has already been used for part of its duration, the approved wallet refund may be prorated according to the unused remaining period and the warranty terms stated for that specific product.
6. Warranty
Not every product includes a warranty. Warranty availability and duration are displayed with the product. Premiumify will normally attempt a replacement before approving any wallet refund. Productos without a stated warranty are supplied without warranty after successful delivery.
7. Warranty exclusions
Warranty or replacement eligibility may be cancelled by misuse, sharing or reselling access without permission, changing restricted credentials or account details, failing to follow product instructions, using prohibited devices or locations when restrictions are disclosed, or submitting a claim after the warranty expires.
8. Customer responsibilities
Customers must provide correct account and contact information, protect their Premiumify login, inspect product details before purchase, follow delivery and usage instructions, and contact support promptly with the order number when an eligible problem occurs.
9. Payments
Current payment methods may include CIH Bank, Attijari Bank, other displayed bank transfers, and Binance Pay. Cash Plus and Barid Bank are not currently available. PayPal and credit/debit card payments may be introduced later. Manual payments are credited only after verification.
10. Prohibited activity
Fraud, chargeback abuse, unauthorized resale, account sharing that violates product rules, harassment, security attacks, manipulation of wallet or order data, and unlawful use of the service are prohibited and may result in order cancellation or account suspension.
11. Availability and changes
Product availability, prices, delivery estimates, warranty periods, and payment methods may change. The conditions displayed at the time of purchase apply to that order unless a more favorable resolution is offered.
12. Limitation of responsibility
Premiumify is not responsible for problems caused by customer misuse, unsupported devices, third-party platform changes, internet failure, expired warranty, or restrictions clearly disclosed before purchase. Nothing in these terms removes rights that cannot legally be excluded.
13. Acceptance
By creating an account or completing a purchase, you confirm that you have read and accepted these Terms & Conditions, including the digital-delivery, wallet-refund, and warranty rules.