Orders & delivery
How long does it take to receive my order?
If the product is marked Auto Delivery, it is delivered directly inside your Buyer Panel after the order is completed. If Auto Delivery is not available, the product or order page will display the estimated delivery time.
Where will I receive my order?
Your order and delivery details are available inside your Premiumify Buyer Panel under your orders or purchases.
What should I do if my order is late?
Wait until the displayed delivery period has passed. Then contact support with your order number so the order can be checked.
Can I buy without an account?
No. An account is required so your order, wallet balance, delivery details, and support history remain securely connected to you.
Payments & wallet
Which payment methods are currently available?
Available methods may include CIH Bank, Attijari Bank, other listed bank transfers, and Binance Pay. Cash Plus and Barid Bank are not currently offered. PayPal and card payments may be added later.
When is my wallet balance added?
For manual payment methods, the balance is added after the payment proof is reviewed and approved.
Where is an approved refund sent?
Every approved refund is credited only to your Premiumify Wallet balance. It is not returned to the bank account, Binance account, card, PayPal account, or other original payment source.
How can I use a refunded wallet balance?
You can use it to purchase another available product on Premiumify.
Refunds & warranty
Can I get a refund after delivery?
Digital product sales are final after successful delivery. A refund is considered only when an eligible issue cannot be solved under the product conditions.
When can a refund be approved?
A refund may be approved when the purchased product is unavailable and no replacement can be provided, or when a valid warranty issue cannot be resolved with a replacement.
Do all products include a warranty?
No. Warranty availability and duration are shown for each product. A product without a stated warranty does not include one.
How is a partial refund calculated?
When eligible, it is calculated according to the unused remaining subscription period and the warranty terms attached to that product.
What can cancel my warranty?
Misuse, sharing or reselling credentials without permission, changing restricted account details, violating the product instructions, or waiting until after the warranty period may invalidate support eligibility.
Account & support
How do I contact support?
Use the Contact page or the support system available in your account panel and include your order number.
Should I send my password to support?
No. Never send your Premiumify password, banking password, card PIN, or other sensitive payment credentials.
What happens if a product is out of stock?
You may wait for restock, choose an available replacement when offered, or receive an eligible wallet refund when no replacement is possible.