1. Produits numériques et ventes définitives
Premiumify sells digital products and subscriptions. Because a digital product cannot normally be returned after its credentials, key, access, or service has been successfully delivered, all successfully delivered digital product sales are final and non-refundable, except in the limited cases described below.
2. Livraison
A product marked Auto Livraison is delivered inside the customer panel after the order is completed. When Auto Livraison is not disponible, the estimated delivery period is displayed on the product or order page. Customers must wait until that period has passed before reporting a late order.
3. Éligibilité limitée au remboursement
A refund may be considered only when: (a) the purchased product is undisponible and Premiumify cannot provide a suitable replacement; or (b) the product includes an active warranty, a valid warranty problem occurs, and Premiumify cannot resolve it with a replacement.
4. Remboursements uniquement vers le portefeuille
Every approved refund is credited only to the customer’s Premiumify Wallet balance. It is never returned to the original payment source, including a bank account, Binance, card, PayPal, or another external method. Wallet credit can be used to purchase another disponible product on Premiumify and is not cash-withdrawable.
5. Calcul du remboursement partiel
When an eligible subscription has already been used for part of its duration, the approved wallet refund may be prorated according to the unused remaining period and the warranty terms stated for that specific product.
6. Garantie
Not every product includes a warranty. Garantie availability and duration are displayed with the product. Premiumify will normally attempt a replacement before approving any wallet refund. Produits without a stated warranty are supplied without warranty after successful delivery.
7. Exclusions de garantie
Garantie or replacement eligibility may be cancelled by misuse, sharing or reselling access without permission, changing restricted credentials or account details, failing to follow product instructions, using prohibited devices or locations when restrictions are disclosed, or submitting a claim after the warranty expires.
8. Responsabilités du client
Customers must provide correct account and contact information, protect their Premiumify login, inspect product details before purchase, follow delivery and usage instructions, and contact support promptly with the order number when an eligible problem occurs.
9. Paiements
Current payment methods may include CIH Bank, Attijari Bank, other displayed bank transfers, and Binance Pay. Cash Plus and Barid Bank are not currently disponible. PayPal and credit/debit card payments may be introduced later. Manual payments are credited only after verification.
10. Activités interdites
Fraud, chargeback abuse, unauthorized resale, account sharing that violates product rules, harassment, security attacks, manipulation of wallet or order data, and unlawful use of the service are prohibited and may result in order cancellation or account suspension.
11. Disponibilité et modifications
Produit availability, prices, delivery estimates, warranty periods, and payment methods may change. The conditions displayed at the time of purchase apply to that order unless a more favorable resolution is offered.
12. Limitation de responsabilité
Premiumify is not responsible for problems caused by customer misuse, unsupported devices, third-party platform changes, internet failure, expired warranty, or restrictions clearly disclosed before purchase. Nothing in these terms removes rights that cannot legally be excluded.
13. Acceptation
By creating an account or completing a purchase, you confirm that you have read and accepted these Conditions générales, including the digital-delivery, wallet-refund, and warranty rules.